Cancellation & Refund Policy

This Cancellation & Refund Policy explains the rules relating to booking cancellations, refunds, and service-related issues when using the Patgolito platform. By placing a booking through Patgolito, users agree to the terms described in this policy.

1. Booking Cancellation

Customers may cancel a booking before the assigned driver begins the trip. Cancellation requests may be made through available communication channels. If the driver has already started travelling to the pickup location or the trip has commenced, cancellation charges may apply.

2. Cancellation Charges

Cancellation charges may apply when a booking is cancelled after a driver has been assigned or has reached the pickup location. Such charges help compensate drivers for time, effort, and operational expenses. Any applicable charges will be communicated in accordance with company policy.

3. Refund Eligibility

Refunds may be considered in cases such as failed bookings, duplicate payments, technical errors, or service-related issues verified by Patgolito. Each request will be reviewed individually. Approval of refunds remains subject to verification and policy compliance.

4. Refund Processing

Approved refunds will generally be processed through the original payment method used for the booking. Processing timelines may vary depending on banks, payment gateways, or financial institutions. Patgolito is not responsible for delays caused by third-party payment providers.

5. Non-Refundable Situations

Refunds may not be available for completed trips, partially completed services, or cancellations made after the trip has started. Refund requests may also be denied where incorrect information was provided by the customer. Additional exclusions may apply depending on the circumstances.

6. Service Issues and Disputes

Customers experiencing service-related concerns should contact Patgolito as soon as possible. Complaints, disputes, and refund requests will be reviewed based on available information. Patgolito reserves the right to determine appropriate resolutions on a case-by-case basis.

7. Limitation of Liability

To the maximum extent permitted by law, Patgolito shall not be liable for indirect, incidental, consequential, or special losses arising from booking cancellations, service interruptions, payment delays, or circumstances beyond reasonable control.

8. Policy Updates

Patgolito reserves the right to amend, modify, or update this policy at any time. Updated versions will be published through official channels and become effective upon publication unless otherwise stated.

9. Contact Information

For questions regarding cancellations, refunds, disputes, or policy interpretation, customers may contact Patgolito through its official email address, phone number, WhatsApp support, or website contact channels.
Email: support@patgolito.com