Frequently Asked Questions

What is Patgolito?

Patgolito is a platform that helps customers arrange transportation for goods. We connect customers with independent vehicle owners and drivers. Our aim is to make transportation simple, reliable, and convenient.

How can I book a vehicle?

You can book a vehicle through our website, WhatsApp, phone number, or other official channels. Share your pickup and delivery details with us. Our team will help arrange a suitable vehicle.

What types of vehicles are available?

Customers may book bikes, pickups, tempos, mini trucks, and other goods vehicles depending on availability. Different vehicle categories are suitable for different transportation requirements. Availability may vary by location.

Does Patgolito own the vehicles?

No, Patgolito does not own the vehicles available through the platform. Transportation services are provided by independent vehicle owners and drivers. Patgolito acts as a facilitator between customers and transport providers.

What goods can be transported?

Customers may transport household items, furniture, appliances, office equipment, and business goods. Goods must comply with applicable laws and safety requirements. Restricted items are not permitted.

Are there any restricted items?

Yes, certain items cannot be transported through Patgolito. These include illegal goods, explosives, hazardous materials, weapons, and prohibited substances. Such bookings may be cancelled or refused.

How are transportation charges calculated?

Charges may depend on distance, vehicle type, location, waiting time, and service requirements. Additional charges may apply in special situations. Final charges are shared before booking confirmation.

Can fragile items be transported?

Yes, fragile items can be transported. Customers should ensure proper packaging and handling instructions. Proper packing helps reduce the risk of damage during transit.

Can businesses use Patgolito regularly?

Yes, shops, offices, traders, and businesses can use Patgolito for regular transportation requirements. We aim to support both individual and commercial customers. Service availability may vary by location.

Can I schedule a booking in advance?

Customers may request transportation for a future date and time. Advance booking depends on vehicle availability and operational requirements. Early booking is recommended.

Are drivers verified?

Patgolito may review driver and vehicle documents before onboarding. Drivers are responsible for maintaining valid licences and permits. Drivers remain independent service providers.

What happens if a driver is unavailable?

If a driver becomes unavailable, Patgolito will try to arrange an alternative vehicle whenever possible. Availability depends on location and demand. Service cannot be guaranteed in all situations.

Can I cancel my booking?

Customers may cancel a booking before transportation begins. Cancellation charges may apply in certain circumstances. Please refer to the Cancellation and Refund Policy for details.

How are refunds processed?

Eligible refunds are generally processed through the original payment method used during booking. Processing times may vary depending on banks and payment providers. Terms are subject to the Refund Policy.

What payment methods are accepted?

Payment options may include cash, UPI, bank transfer, and other methods offered by Patgolito. Available options may vary depending on location and service type. Payment details are shared during booking.

Does Patgolito provide packers and movers services?

Patgolito currently focuses on transportation services. Additional services may be introduced in the future based on customer demand and operational requirements. Availability may vary by location.

Which cities does Patgolito serve?

Service coverage depends on operational availability and business expansion. Customers can contact us to check service availability in their area. Coverage may increase over time.

Is my personal information safe?

Patgolito takes reasonable measures to protect customer information. Information is used only for transportation services, support, and operational purposes. Please review our Privacy Policy for more details.

Can I contact customer support?

Yes, customers can contact Patgolito through phone, email, website forms, or WhatsApp support. Our team will try to respond as quickly as possible. Contact details are available on the website.
Phone: +91 9919908884
Email: support@patgolito.com

How can I contact Patgolito?

You can contact Patgolito through its official phone number, email address, website, or WhatsApp support channel. We are available to assist with transportation-related queries. Official contact details are published on the website.
Email: official@patgolito.com