Privacy Policy

This Privacy Policy describes how Patgolito collects, uses, stores, shares, and protects personal information when users access our website, mobile services, or transportation platform. By using Patgolito services, you acknowledge and agree to the practices described in this Privacy Policy.

1. Information We Collect

Patgolito may collect personal information including name, mobile number, email address, pickup and delivery locations, transaction details, and communication records. Such information may be collected when users create bookings, contact support, submit enquiries, or use our services. Information may also be collected where required for legal, operational, or compliance purposes.

2. Purpose of Collection and Use

Information collected by Patgolito is used for processing bookings, coordinating transportation services, facilitating communication, improving operational efficiency, and enhancing user experience. Information may also be used for fraud prevention, dispute resolution, legal compliance, and service improvement initiatives.

3. Sharing and Disclosure of Information

Patgolito may share information with drivers, vehicle owners, logistics partners, payment service providers, technology vendors, and government authorities where necessary. Such sharing is limited to legitimate business, operational, or legal requirements. Patgolito does not sell personal information to unrelated third parties.

4. Data Protection and Security

Patgolito implements reasonable technical, administrative, and organizational safeguards to protect personal information against unauthorized access, alteration, disclosure, misuse, or destruction. While reasonable efforts are made to secure information, no electronic transmission or storage system can be guaranteed as completely secure.

5. Cookies and Analytics

Our website may use cookies, analytics tools, and similar technologies to improve functionality, monitor performance, and understand user preferences. Users may modify browser settings to restrict or disable cookies; however, certain features of the website may not function properly.

6. Location Information

Location information may be collected to facilitate transportation services, optimize routes, verify service requests, and improve operational efficiency. Such information is used only for legitimate service-related purposes and business operations.

7. Data Retention

Patgolito may retain personal information for as long as necessary to provide services, comply with legal obligations, maintain business records, resolve disputes, enforce agreements, and protect legitimate business interests. Retention periods may vary depending on applicable laws and operational requirements.

8. Third-Party Services and Links

The Patgolito platform may contain links to third-party websites, applications, or services. These entities operate independently and maintain their own policies. Patgolito is not responsible for the content, privacy practices, security measures, or activities of third-party platforms.

9. User Rights

Subject to applicable laws, users may request correction, updating, or review of personal information maintained by Patgolito. Requests may be evaluated in accordance with operational requirements, legal obligations, and regulatory considerations.

10. Legal Compliance

Patgolito may disclose information where required by applicable laws, court orders, government directives, law enforcement requests, or regulatory requirements. Such disclosures shall be made in accordance with applicable legal obligations and procedures.

11. Limitation of Liability

To the maximum extent permitted by law, Patgolito shall not be liable for unauthorized access, data breaches, service interruptions, or losses arising from circumstances beyond its reasonable control. Users acknowledge the inherent risks associated with internet-based services.

12. Children's Privacy

Patgolito services are not directed toward children. We do not knowingly collect personal information from minors without appropriate authorization where required by law. If such information is identified, reasonable steps may be taken to remove it.

13. Policy Updates

Patgolito reserves the right to modify, amend, or update this Privacy Policy at any time. Updated versions will be published on the website and become effective upon publication unless otherwise specified.

14. Contact Information

For questions, requests, or concerns relating to privacy matters, users may contact Patgolito through its official email address, phone number, or website contact channels. We will make reasonable efforts to address legitimate privacy-related enquiries.
Email: official@patgolito.com